PROACTIVE MESSAGING

Start the conversation with Proactive Messaging

Initiate two-way conversations with outbound messaging and meet consumers where they are, across messaging channels like SMS, WhatsApp, or in-app.

Transition to two-way conversations for stronger results

95%

open rate

14%

conversion rate

32%

response rate

90以上

CSAT scores

Create rich conversational experiences that increase customer satisfaction

通过主动消息传递获得更高的转换率,更少的呼叫,较低的运营成本,以及推动增量收入。

proactive upgrade notification

Encourage repeat business with the right conversation at the right time

Unlike passive marketing tactics, Proactive Messaging makes it possible for your brand to truly engage customers for better results. Create targeted messages about new products, services, and offers in the channels they prefer. And improve conversion rates by enabling your team respond to sales questions and guide purchase decisions, right inside the two-way conversation.

coupon delivered by proactive messaging

Create life-long customers with proactive, relationship-building conversations

Don’t overlook an opportunity to show your customers love. Make them feel seen and valued by turning welcome messages, subscription renewals, appointments, and service reminders into engaging, personalized conversations that show your customers how much they matter. In turn, you reap the rewards of repeat customers and brand loyalists.

主动调度

Offer care before customers even know they need it

主动消息传递是在意外情况发生时惊喜和快乐的最佳方式。开始对话以通知和解决订单延迟,服务中断或任何客户问题,因此代理人可以轻松回答问题并提高客户满意度。

主动客户支持

Reduce call volume and unlock agent productivity

When customer care issues come up, Proactive Messaging makes it possible for agents to efficiently handle more support conversations. Prevent an influx of calls and reduce operating costs by engaging with consumers in their messaging channel of choice.

conversational marketing with proactive messaging

将您的品牌与参与,个性化的数字体验相结合

One-way SMS messages leave customers feeling like they’re being spammed. Stand out from the competition with targeted, Proactive Messaging that starts actual conversations, so your customers feel valued and heard.

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